Terms of Service

1. About these terms

This website is operated by Lamala Group Ltd, a private limited company registered in England & Wales (“Lamala Group”, “we”, “us”, “our”). By using this website, submitting an enquiry, or accepting a written offer from us, you agree to be bound by these terms.

If you do not accept these terms, please don’t use the site. Nothing in these terms affects your statutory rights as a consumer under UK law.

2. Our service

Lamala Group is a direct cash property buyer. We purchase residential property in the UK and Republic of Ireland from sellers who want speed, certainty and a clean process. We are not:

• An estate agent;
• A broker, introducer or “lead generation” company;
• An auction house;
• A solicitor or financial adviser.

When we make you an offer, we are the buyer. We will never pass your details to third parties in the hope of earning an introduction fee.

3. Website use

You may use this website for your own personal, non-commercial information. You agree not to:

• Use the site in a way that breaks any applicable law or regulation;
• Attempt to gain unauthorised access to the site, our servers, or any connected database;
• Scrape, copy or re-publish substantial portions of the site without our permission;
• Upload or transmit any virus, worm or malicious code;
• Use automated systems to send enquiries or generate traffic.

We reserve the right to block access to anyone who breaches these terms.

4. Information you provide

When you submit an enquiry you confirm that the information you provide is true, accurate and — as far as you know — complete. You also confirm that you are legally entitled to sell the property, or are acting with the consent of someone who is (for example an executor, personal representative or co-owner).

If you are selling on behalf of someone else (such as under a power of attorney or as an executor), you confirm you have the authority to share the information you provide with us.

How we handle the information you give us is explained in our Privacy Policy.

5. Offers & valuations

When you request a valuation we will give you an indicative cash offer based on the property details you provide, publicly available market data and our internal underwriting. This indicative offer is not a binding contract — it is an honest starting point.

If you want to proceed, we arrange an independent RICS valuation (or accept one you have commissioned yourself). We then issue a formal written cash offer. That written offer is valid for the period stated on it and sets out any conditions clearly.

No contract for the sale of a property is formed until contracts have been exchanged through your conveyancer in the usual way.

6. No obligation

Requesting a valuation from us is free and places you under no obligation. You can walk away at any point before exchange of contracts with zero cost or penalty. There are no tie-in periods, no exclusivity clauses and no hidden cancellation fees.

We always encourage you to get valuations from local estate agents as well, so you can compare our cash offer against what you could achieve on the open market.

7. Fees & costs

We do not charge you fees. If you accept our written offer and sell to us:

• We pay for a standard RICS valuation;
• We cover your reasonable legal and conveyancing costs through our panel solicitors;
• We cover our own legal costs.

If you instruct your own solicitor, we will contribute an amount equivalent to our standard panel fee towards your legal costs. Any fee quoted by your solicitor above that amount is your responsibility and must be agreed with them directly.

We do not charge you anything if you decide not to proceed. There is no cancellation fee.

8. Intellectual property

All content on this website — including text, graphics, logos, images, design and code — is owned by Lamala Group Ltd or its licensors and is protected by UK and international copyright and trade mark law. You may view and print pages for your own personal, non-commercial use, but you may not reproduce, redistribute, republish or commercially exploit any of it without prior written permission.

Third-party names, logos and trade marks used on this website (for example the solicitors listed on our homepage) belong to their respective owners and are used for identification purposes only.

9. Limitation of liability

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any other liability that cannot be excluded by law (including under the Consumer Rights Act 2015).

Subject to the above, the information on this website is provided “as is”. We use reasonable care to make sure the information is accurate and up to date, but we do not guarantee that it is error-free, complete, or suitable for any particular purpose. Website content is for general information and does not constitute financial, legal or tax advice.

To the fullest extent permitted by law, we will not be liable for any loss or damage arising from your use of the website that could not reasonably have been foreseen at the time you submitted your enquiry.

10. Not financial or legal advice

Lamala Group is not authorised to give regulated financial advice, legal advice or tax advice. Nothing on this website should be treated as such. Before making decisions about selling property, dealing with a mortgage, managing an estate or responding to legal proceedings, you should seek advice from an appropriately qualified professional.

Free, independent help is available from organisations such as Citizens Advice, StepChange, National Debtline, Shelter and MoneyHelper. Links to these organisations are included throughout the site.

11. Regulation

The quick house sale sector in the UK is not currently subject to mandatory regulation. We are committed to meeting the voluntary standards set by the National Association of Property Buyers (NAPB) and The Property Ombudsman (TPO) as part of our application process for membership.

Our panel solicitors are regulated by the Solicitors Regulation Authority (SRA) and can be independently verified at sra.org.uk/consumers/register.

12. Governing law

These terms and any non-contractual matters arising out of your use of this website are governed by the laws of England & Wales. You and we agree that the courts of England & Wales have exclusive jurisdiction over any dispute, subject to your statutory rights as a consumer.

If you live in Scotland, Northern Ireland or the Republic of Ireland, you can bring proceedings in the courts of the part of the UK or Republic of Ireland where you live.

13. Changes

We may update these terms from time to time. The “Last updated” date at the top of the page will always show when the latest version was published. Continuing to use the site after changes are posted means you accept the new version.

14. Contact

If you have a complaint about our service, please see our Complaints page, which explains how to raise the issue and what will happen next.